Returns & Refunds Policy

Last updated: September 12, 2025

We want every Nestaliva purchase to be useful in your home. This policy explains when a return can be requested and how approved refunds are handled.

Return Window

Eligible products may be requested for return within 30 days of delivery. A return must be authorized before it is shipped back.

Return Eligibility

To qualify, the product must be:

Unused, unwashed, uninstalled, and in the condition received.

Free from scratches, stains, odors, food residue, water marks, assembly marks, or other signs of use.

Complete with original packaging, instructions, accessories, hardware, protective films, labels, and seals where applicable.

Accompanied by proof of purchase, such as an order number or receipt.

Nonreturnable Items

Products that have been used, washed, installed, assembled, modified, or damaged after delivery.

Final-sale items, gift cards, free promotional items, and personalized products.

Opened consumables, cleaning refills, or hygiene-sensitive products where applicable.

Products missing components, packaging, manuals, or accessories.

Damage caused by misuse, improper installation, failure to follow instructions, or normal wear and tear.

Damaged Defective or Incorrect Orders

Contact service@nestaliva.com within 7 days of delivery. Include your order number, a description of the problem, and clear photos or video showing the item, outer package, internal packaging, and shipping label.

After review, we may offer replacement parts, a replacement product, or a refund as appropriate. Do not discard the item or packaging before receiving instructions.

How to Request a Return

1. Email service@nestaliva.com with your order number and reason for return.

2. Wait for authorization and return instructions.

3. Pack the complete product securely using the original packaging where possible.

4. Use a trackable shipping service and keep the shipping receipt.

Returns sent without authorization, sent to an incorrect address, or sent cash on delivery may be refused.

Return Shipping

Customers are responsible for return shipping costs unless the return results from our verified error, such as an incorrect or defective item. Original shipping charges are nonrefundable except where required by law or where the return is caused by our error.

Inspection and Refunds

We will inspect an authorized return after it arrives. If approved, the refund is issued to the original payment method. Please allow 5–10 business days after issuance for the payment provider to post the funds.

If a returned product does not meet this policy, the refund may be reduced or declined where permitted by law. We will notify you of the decision.

Exchanges

We do not currently offer direct exchanges. To obtain a different item, return the eligible product for a refund and place a new order.

Late or Missing Refunds

If the expected posting period has passed, check the original payment account and contact the card issuer, bank, or payment provider. Pending authorizations and completed refunds can appear differently. If the provider cannot locate the refund, email us with the order number so we can confirm the date and method of issuance.

Order Cancellations

We begin processing orders quickly. Send a cancellation request to service@nestaliva.com within 24 hours of purchase. Requests are not guaranteed. If an order has already been fulfilled or shipped, it cannot be canceled and must follow the standard return process after delivery.

Packaging and Product Condition

Kitchen organizers often include fitted inserts, mounting pieces, protective pads, rails, fasteners, or material-specific instructions. Keep all components until you are certain the item fits and works for your space. Missing components or packaging damage caused after delivery can affect return eligibility or the amount refunded where permitted by law.

Consumer Rights

Nothing in this policy limits rights that cannot be excluded under applicable consumer law. Market-specific rights, including statutory cooling-off periods, apply where required.

Return Address

ADVANZ CORPORATION LIMITED

Flat/Room 2502B, 25/F
K Wah Centre
191 Java Road
North Point, Hong Kong

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